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Brief Case Study
Asurion: Closing Early Training Gaps

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Technology providers constantly update their products. That’s why technology support companies like Asurion must be knowledgeable about the latest devices. Asurion offers mobile protection, extended warranties, and other technical support and services to their clients.

Asurion aims to help people “get the most out of their connected lives.” To deliver superior service, the company needs talented frontline associates who serve clients over the phone. In 2015 it became clear that

About the Author
The ATD Case Study Team sources, writes, edits, and publishes proven talent development solutions. They can be contacted at casestudy@td.org
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